To keep your embroidered items looking their best, we recommend hand washing whenever possible.

If machine washing, turn the item inside out and use a gentle or delicate cycle with cold water. A mesh laundry bag can be used for added protection. Lay flat to dry.

Avoid washing with items that have Velcro, hooks, or other fasteners that could snag or damage the embroidery.

Sizing may vary depending on the product being ordered.

In general, our sweaters and knit items tend to have an oversized fit to them. If a product description does not have specific measurements & you would like further detail, please send us an email.

Custom and personalized orders are a majority of what my store offers! Please send me a message with what you are looking for if you do not see a specific design in my shop and I am happy to work with you on creating something that you love!

If you don't see an item in my shop that you are looking to have personalized, I am happy to help source an item and complete the personalization for you! This is typically done through my "Send-In Service" offering.

Between our current item listings and our send in service offering, we are bound to find that perfect item you are looking for!

Non-Customized Items:

We accept returns and exchanges on non-customized items within 14 days of delivery. Items must be unworn, unused, and in their original condition to qualify for a return or exchange.

Items returned with signs of wear, use, or damage will not be eligible for a refund.

Customized Items:

Because each customized item is thoughtfully made and personalized just for you, we are unable to accept returns or exchanges on personalized products.

If there is an issue with your order or you're unhappy with your purchase, please reach out! We want you to love your item and are always happy to help make things right.

Ready-to-Ship Items: 

All ready-to-ship items are final sale and are not eligible for returns or exchanges, as these items are typically limited in quantity and offered at discounted prices.

For customized pieces, these are completed between 1-4 weeks. The banner on my website near the top of the page will always be updated with the current turn around times!

For items that don't require customization, the turn around time is typically the same or next business day for shipping. 

If an item is purchased with a customized item, the items will ship together when the customized item is finished unless the orders are submitted separately.

Yes. If you are looking to have your order created within a shorter turn around time, please send me a message and we can work on your timeline. I can usually accommodate this, but there are variables that may affect that.

You can also make a note during the checkout process and I can make note of the date when the order comes through. This does NOT guarantee that I will be able to accommodate the date mentioned unless you receive a confirmation from us directly.

Please note: if you choose a faster shipping option, this only guarantees that your order will have a shorter shipping time frame once shipped. Your order will still be completed within the 2-4 week turn around timeline. If you need an order faster, you will need to reach out to me directly. 

Yes, if you are local to the Chicago area then local pick up is an option. Send us a message before you place your order!

Yes, international shipping is available. All prices on our website are shown in USD. We are not responsible for taxes or duties in other countries and are not responsible for shipping delays.

Please email me at info@knitsbylyss.com if you would like to inquire about wholesale.

We do have wholesale options available for both non-embroidered and embroidered items.